Frequently
Asked Questions
(FAQ)
Where are
you located?
[Back
To Questions]
Norman Camera
is located in Kalamazoo, Michigan. You can find out more about our
location by viewing our company information.
Do you have
a store location or are you only an on-line store?
[Back To Questions]
Norman Camera
has been a retail outlet with a physical store since 1957. We have
established and maintained a stong reputation for customer service
and satisfaction in the West Michigan community for over 40 years
and are committed to bringing those same values to our on-line store.
See a picture of our store on our company
information page.
What do I
do if I have a problem with an order, invoice, or credit made to my
credit card by Norman Camera Company?
[Back
To Questions]
We have a return
policy regarding orders you receive and wish to return for any
reason. Please read the policy and call us to obtain your Return Authorization
number.
Please e-mail
us anytime or call our toll-free number with any other questions you
have about your order, invoice or credit card bill. Please have your
online order number, customer code and invoice number available at
the time of your call, and be sure to include this information along
with your full name when e-mailing your inquiry.
Norman Camera
is a member of the Better Business Bureau and is part of BBBOn-Line.
Is Norman
Camera an Authorized Dealer?
[Back To Questions]
We are an authorized
dealer for every product we sell. Every product we sell comes in the
original packaging, in factory sealed packages, with all of the items
included by the manufacturer.
Do the products
Norman Camera sell come with USA Warranties?
[Back
To Questions]
Every product
we sell comes with the USA Warranties supplied by the manufacturer.
How do I get
help?
[Back To Questions]
To get help placing
an order, e-mail our sales department at sales@normancamera.com,
fill out an infomation
request, or call our toll free number, (800) 900-6676 to contact
our sales staff.
To get help using
the web site, report incorrect information, or report a broken link,
e-mail the webmaster at webmaster@normancameara.com.
Our staff is available
to answer the phones during our store hours*, which are:
| Monday |
9:00-6:00
EST |
| Tuesday |
9:00-6:00
EST |
| Wednesday |
9:00-7:00
EST |
| Thursday |
9:00-7:00
EST |
| Friday |
9:00-7:00
EST |
| Saturday |
9:00-6:00
EST |
| Sunday |
Closed |
*Closed on Christmas,
Easter, New Years Day, July 4th and some other holidays.
How long does
it take to get a response to my e-mail?
[Back To Questions]
Every e-mail is
usually responded to within 24 hours. During holidays and weekends,
please allow extra time. Norman Camera prides itself on its customer
service and endeavors to answer every e-mail in a timely manner.
After I have
placed my order, how long does it take before it is shipped?
[Back
To Questions]
Orders placed
on-line are usually processed within 24 hours when all items are in
stock, except on Saturday and Sunday. Orders placed before 4:00
PM EST M-F are shipped the same day.
Oversees orders,
please allow extra time for credit card validation.
When I place
my order on-line, when is my credit card charged?
[Back To Questions]
Norman Camera
Policy is to charge credit cards only at the time the order is shipped.
Does Norman
Camera supply UPS tracking numbers?
[Back To Questions]
For your protection
we do not give out tracking numbers. However, we are always glad to
track your shipment for you. You can check on the status of your shipment
at any time by writing to us via e-mail, or by calling our toll free
number and asking to be connected to the shipping department.
Call Norman Camera & Video Toll Free at 800-900-6676
E-Mail Sales@NormanCamera.com
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